Are you encountering the “Unable to Charge [ds.value.not-found]” error when sending your NIN to 55019 or 66019 for JAMB 2025 registration? This frustrating issue prevents you from getting your JAMB profile code, which is essential for completing your registration.
Don’t worry—this guide explains the causes of this error and provides step-by-step solutions to resolve it quickly.
Why You’re Getting the “Unable to Charge [ds.value.not-found]” Error
This error usually occurs due to one or more of the following reasons:
❌ Incorrect SMS Format – JAMB requires a specific format when sending your NIN.
📱 Insufficient Airtime – The SMS costs ₦50, and low balance can cause failure.
🔌 Unsupported or Inactive SIM Card – Only MTN, Airtel, Glo, and 9mobile SIMs are supported, and they must be NIN-linked.
📶 Network Issues – Poor network connectivity can disrupt the process.
🔗 NIN-SIM Linkage Problems – If your SIM isn’t properly linked to your NIN, JAMB won’t recognize it.
How to Fix the “Unable to Charge [ds.value.not-found]” Error
1️⃣ Use the Correct SMS Format
JAMB requires a strict SMS format. Send your NIN like this:
✅ Correct Format
NIN 12345678901
(Send to 55019 or 66019)
Important Notes:
- There must be a space between “NIN” and your 11-digit NIN.
- No extra words, symbols, or spaces should be included.
- The SMS must be sent from the phone number linked to your NIN.
2️⃣ Ensure You Have Enough Airtime
The SMS costs ₦50, so check your balance before sending. If you’re low on airtime:
- Recharge at least ₦100 to cover the cost.
- Some networks offer airtime loans (like MTN *606# or Airtel *500#).
3️⃣ Try a Different SIM Card (If Available)
If the error persists, try another MTN, Airtel, Glo, or 9mobile SIM that is:
- Active
- Registered with NIMC
- Linked to your NIN
⚠️ Note: Using an unlinked SIM won’t work.
4️⃣ Check for Network Issues & Retry Later
Network glitches can cause this error. If it happens:
- Wait 15-30 minutes and try again.
- Restart your phone and resend the SMS.
- Try sending late at night or early morning when networks are less congested.
5️⃣ Visit a JAMB CBT Center for Assistance
If all else fails, visit the nearest JAMB-accredited CBT center. They can:
- Verify your NIN-SIM linkage.
- Help resolve any registration issues.
By following these steps, you should successfully receive your JAMB profile code and proceed with your 2025 registration without further issues.
